Primary Location: United States,New York,BronxEducation: High School Diploma/GEDJob Function: SalesSchedule: Part-timeShift: Day JobEmployee Status: RegularTravel Time: NoJob ID: 19010750DescriptionPosition Summary:The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals. The Teller 2 creates and develops a positive relationship with Citis clients and delivers solutions by identifying referral opportunities for new products and services based on the customer's financial goals.The Teller performs efficient and accurate banking transactions while:Communicating clearly with clientsMaking clients feel appreciatedMaking it easy to do business with the bankPosition Responsibilities:Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with CitiExecutes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancingListens carefully to the client and willingly assists with any questions or problems the client hasMakes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushedShows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as wellEffectively executes all service and referral routines to deepen client relationshipsAdheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assetsExhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)Continuously learns new and existing products through sales aids (features, benefits, fees, etc.)Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with customers and transactionsProven track record of client-centric service (KDS for internal candidates)Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as neededQualificationsRetail/sales experience preferredAbility to assist customers and provide effective on-the-job coaching to other staff membersSales, cashier or other money-handling experience desiredProven cross-sell experienceExcellent verbal and written communication skillsAnalytical and problem solving Basic computer skills12 months cumulative work experience in a role of similar scope and responsibility preferredHigh school diploma, GED or equivalent relevant experienceAdditional Responsibilities with Increased Authority:The Teller position may include granting all authorities of an officer (with the exception of specific restrictions) or granting specific authority(ies) only to perform officer functions that allow for greater efficiency and flexibility of the branches.Required Criteria for Granting Increased Authority:Minimum of one year operational experience with Citibank or comparable experienceSatisfactory or better rating on performance appraisal - not on any form of documented formal or final corrective actionSuccessfully completed the following training (as applicable to the granted authorities)designed by the Learning and Development team: Classroom training: Assistant Branch Manager BasicsAudit BasicsCitiBusiness Account DocumentationWeb-based training: Overdraft Decision Making, pre work onlyABC's of Funds AvailabilityAdheres with all restrictions that apply to all Increased Authority Tellers - as outlined in Source 2.0 - (which cannot be waived for any reason)Note: External Teller candidates will be required to submit a Video Interview to complete their application Associated topics: bank teller, branch teller, client, customer, customer service, customer service representative, saving, service associate, service representative, teller
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.